At SETS, we are committed to providing a smooth and engaging learning experience through our live English classes. To ensure transparency and maintain the quality of our services, we have outlined the following policies. These guidelines help us foster an organized and effective learning environment for all students.
By using our website and enrolling in classes, you agree to abide by these policies. Please take a moment to review them to better understand how we manage registration, payments, privacy, and other key areas. Our goal is to support your learning journey with clarity and professionalism.
We offer a variety of live classes, including:
Workplace English
Vocabulary Development for students aiming to overcome speaking barriers
English for Beginners for those starting from scratch
Grammar and Writing Skills for professional and academic purposes
Students can enroll in their preferred course by completing payment. Once the payment is received, course details will be sent to the registered email address.
Payments are processed automatically. Once enrolled, the same amount will be charged to your account on a monthly basis until you cancel the subscription. There will be up to three attempts to process the payment. If payment is not received, access to the class will be suspended until the issue is resolved.
Refunds are only issued under specific circumstances, such as cancellations made at least 24 hours before the scheduled class or in cases of technical issues on our part. If a student has already started attending classes and then chooses to discontinue, refunds will not be provided.
We collect basic personal information (e.g., name, email address) during registration solely for the purpose of class communication and management. All data is stored securely and will not be shared with third parties without your explicit consent.
To participate in live classes, students must have:
A stable internet connection
A device with audio and video capabilities
Required software (e.g., Zoom)
Please note that technical issues on the student's side are not eligible for refunds or makeup sessions.For any questions or concerns regarding our policies, feel free to contact us via email at setsonlineclasses@outlook.com.
This policy may be updated from time to time to reflect changes in our services. We encourage you to review this page regularly for the latest updates.